Utilities FAQ

Where is the Utility Department located?

We are located at the northeast corner of Prospect and Clark Roads.  Our street address is 575 East Clark Road.

What are the Utility Department hours?

Our lobby is currently closed. However, we are able to accept payments and inquires through our drive-through window from 8:15 a.m. to 4:15 p.m., Monday through Friday. Please see below for additional information regarding payment options.

For inquiries or for scheduling services, our office hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.

Our drop box, located on the east side of the building, is available 24 hours per day, seven days per week for water/sewer bill payments.

Please note that we are closed on government holidays. 

What forms of payment is the Utility Department able to accept and what is the latest time I can make my payment and still be on time?

We accept payments by mail, through our drive through window, through our drop box or online through our web site.  Please note that late payments are subject to a 10% penalty.

• Drive Through Window – We are able to accept payments at our drive through window from from 8:15 a.m. through 4:15 p.m. in the form of personal checks, cash and money orders.  Water/sewer bills paid at our drive through window between the hours of 8:15 a.m. and 4:15 p.m. will  be considered paid that day.
• Mail – Payments being sent to us through the mail should be limited to either personal checks or money orders.  All payments received by us through the mail during business hours, Monday through Friday, will be considered paid that day.
• Drop Box – Payments being left in our drop box should be limited to either personal checks or money orders.  To make a drop box payment, you can either place your check or money order (DO NOT LEAVE CASH PAYMENTS IN THE DROP BOX) in an envelope along with the bill payment stub (the smallest side) and drop it into the drop box; or you can staple your check or money order to the bill payment stub (the smallest side) and drop it into the drop box.  If you forget to bring your bill payment stub, as long as your check or money order shows what account number or address you are making a payment on, you can simply drop your check or money order into the drop box.  Payments are collected from our drop box at 8:00 a.m. daily (Monday through Friday). All payments that are in the drop box at that time will be considered paid the previous business day.

• Online Payments – Payments can also be made online from your bank account (savings or checking) or by credit card through our web site.  All online transactions that are completed between the hours of midnight and 11:30 p.m. will be considered paid that day.   Click here for additional online water/sewer bill payment information or to make a payment.

What do I need to do if I’m going to be selling my house or moving?

If you are moving, please contact us at least 24 hours prior to your move date.  If you are selling your house, please contact us at least 24 hours prior to your closing date.  Once we have heard from you, we will schedule a FINAL meter reading.  Having a FINAL reading will ensure that you will not be charged for water that is used after you have moved.  You can have a final reading scheduled by telephone (734-480-5500), by email (utilitydept@superior-twp.org) or in person at our drive through window (575 East Clark Road, corner of Clark and Prospect Roads).

What do I need to do if I am new to the Township?

If you have recently moved to the Township, please contact us so we can set up an account in your name.  You can reach us by telephone (734-480-5500) or in person at our drive through window (575 East Clark Road, corner of Clark and Prospect Roads).

Why is my water bill so high?

Leaky faucets and toilets are major causes of high water bills.

• To test a toilet, one of the biggest water wasters, add several drops of food coloring to the tank.  Do not flush the toilet.  After 15 minutes, if color from the food coloring appears in the toilet bowl, the toilet is leaking.
• Dye packets for this purpose are also available from us and are free of charge.  Just give us a call and we can mail some to you or drop by to pick some up through our drive through window.

Sprinkler systems and/or new sod or landscaping can require high water usage and can also result in high water bills.  Click here for additional information regarding purchasing a sprinkler meter. 

How often will I be billed?

Residential customers are billed once every three months.  The water meters are read around the middle of the month.  The bills are mailed to you approximately one week later and are due 24 days from the day we put them in the mail.

Where do we get our water supply?

Water is purchased by us from the Ypsilanti Community Utilities Authority (YCUA) for most of our water users and from Ann Arbor Township for our residents who live in the far Western portion of our water/sewer district (Towsley Lane and Valleyview Court and Drive only).

For additional information regarding the water that is purchased for your area, click here to link to the YCUA website or click here to link to the Ann Arbor Township website.

What do I do if I have water coming up through the floor drain in my basement?

If you have water coming up through your basement floor drain, it may be in indication that there is a sewer back up in front of your house.  If this occurs, call us ANYTIME, day or night, at 734-480-5500 and we will check our sewer line for blockages.  We will then let you know if the problem is in our line, which we will take care of, or if it is a blockage within your house line, which you will need to call a plumber or repair service to address.

Miscellaneous Information

• Although our meter reading devices are very accurate, it is always a good idea to compare the read on your water meter, itself, to the read on your water bill.
• A dry summer may mean that our water suppliers will put water restrictions in place.  These restrictions usually result in only allowing outside watering  to be done during specified hours on even/odd days, depending on whether your street addresses ends on an even or odd number.  Please watch our building marquee and/or our web site for information regarding water restrictions.