Superior Township Utility Department Employment Position Description
Position: Utility Billing Specialist & Residential Liaison
Status: Full Time
Reports to: Utility Director
Pay rate: $34-$38/hr.
Candidates please send resume and cover letter to mburton@superior-twp.org
Attention: Mary Burton
Position open until filled.
Summary: Primary responsibilities include preparing monthly residential and commercial utility bills. Act as liaison for commercial and residential backflow program. Provide administrative and office support to Utility department and other related duties as required.
Responsibilities:
- Prepare monthly commercial and residential bills ensuring accuracy while adhering to billing schedules
- Monitor accounts for billing accuracy and troubleshoot/resolve issues
- Perform account reconciliations/history as needed for customers
- Work with Utility Techs to ensure accuracy of meter reads and resolve problems that may arise
- Compile water/sewer usage and revenue billing reports for Controller
- Create monthly water/sewer usage spread sheet reports for Joseph Hospital and campus
- Provide back-up and support for Utility Director as needed
- Answer customer inquiries regarding accounts, bills and payments
- Handle customer water bill disputes and provide resolutions to customer complaints
- Interpret administrative policies and resolve payment and service issues
- Identify billing software glitches, issues or problems and utilize resources for resolutions
- Complete final read requests and issue bills in a timely manner
- Process applications for new water and sewer service accounts
- Assist builders/developers with utility service permits and other requests
- Create and maintain bankruptcy accounts and initiate necessary actions with attorneys
- Process disbursement requests for special projects with OHM
- Coordinate backflow prevention device repairs, notices and compliancy with residential customers
- Maintain database accuracy for residential backflow prevention program
- Enforce backflow prevention policy, inspections, and procedures with maintenance staff
- Fully train Utility Clerk for all job responsibilities
- Provide back-up for phones and support to Utility Clerk as needed
- Perform other duties as required for the operation of the department and as requested
Required Skills, Knowledge and Qualifications:
A minimum of three years in customer account billing required. Working knowledge of BS&A Utility Billing Software experience preferred. Proficiency with MS Word, Excel and Outlook required.
Extensive knowledge and experience in handling customer accounts and issues. Demonstrate analytical and critical thinking skills where needed. Display excellent written and verbal communication skills. Must multi-task and work independently and meet deadlines. Related college course work preferred, must be high school graduate.